Citilink is a low-cost airline headquartered in Jakarta, Indonesia. It was established in 2001 as a low-cost subsidiary of Garuda Indonesia, set up to operate shuttle services between Indonesian cities. Since 30 July 2012, Citilink has officially operated as a separate business entity from Garuda Indonesia, operating 14 aircraft with a new callsign, logo and uniform. Its main hub is Juanda International Airport, Surabaya, East Java. The airline was banned from operating in EU airspace until June 16, 2016. Since then, Citilink is allowed to fly into EU airspace.
Since obtaining Air Operator's Certificate in August 2012, Citilink has carried 8 million passengers by the end of 2013 with occupation rate 85 percent and On Time Arrival 87 percent.
In 2018, Citilink awarded as "4 Star Low Cost Airline" by Skytrax.
Video Citilink
Spinoff and expansion plans
In May 2011 Garuda announced plans for a spin-off of Citilink. The new business plan was for Citilink to become a separate business entity in the first quarter of 2012 with a full brand overhaul for the airline, including a new livery design, new website, a new cabin interior design, new advertising and marketing strategies and new cabin crew uniforms. An integral part of this plan is for Citilink to secure 25 new Airbus A320s and utilising these new and more economical aircraft to expand into a significant regional low cost carrier with the anticipation that by 2015, Citilink will contribute 30 percent of Garuda Indonesia's revenue.
Citilink carried 2 million passengers in 2011 and is expected to reach 8.3 million passengers by 2013 with route expansion to the eastern part of Indonesia and regional international routes to Malaysia, Philippines, Thailand, Singapore and Australia.
Maps Citilink
Destinations
- East Timor
- Dili (Presidente Nicolau Lobato International Airport)
- Indonesia
- Java and Lesser Sunda Islands
- Bandung (Husein Sastranegara International Airport)
- Denpasar (Ngurah Rai International Airport)
- Jakarta (Soekarno-Hatta International Airport) Hub
- Jakarta (Halim Perdanakusuma Airport) Hub
- Mataram (Lombok International Airport)
- Malang (Abdul Rachman Saleh Airport)
- Semarang (Achmad Yani International Airport)
- Surabaya (Juanda International Airport) Hub
- Yogyakarta (Adisucipto International Airport)
- Solo (Adisumarmo International Airport)
- Kupang (El Tari Airport)
- Sumatra and Riau Islands
- Banda Aceh (Sultan Iskandar Muda International Airport)
- Batam (Hang Nadim Airport) Hub
- Bengkulu (Fatmawati Soekarno Airport)
- Jambi (Sultan Thaha Airport)
- Medan (Kuala Namu International Airport)
- Padang (Minangkabau International Airport)
- Pangkal Pinang (Depati Amir Airport)
- Palembang (Sultan Mahmud Badaruddin II International Airport)
- Pekanbaru (Sultan Syarif Kasim II International Airport)
- Tanjung Pandan (H.A.S. Hanandjoeddin Airport)
- Kalimantan
- Balikpapan (Sultan Aji Muhammad Sulaiman Airport)
- Banjarmasin (Syamsudin Noor Airport)
- Palangkaraya (Tjilik Riwut Airport)
- Pontianak (Supadio Airport)
- Sulawesi
- Kendari (Haluoleo Airport)
- Makassar (Sultan Hasanuddin International Airport)
- Manado (Sam Ratulangi International Airport)
- Maluku and Papua
- Ambon (Pattimura Airport)
- Jayapura (Sentani International Airport)
- Saudi Arabia
- Jeddah (King Abdulaziz International Airport (Seasonal Charter)
- Malaysia
- Penang (Penang International Airport)
Fleet
As of October 6, 2017, Citilink operates the following aircraft:
On 9 August 2011, Garuda Indonesia finalised an order for 25 A320 aircraft with an option of 25 more, making the airline a new customer for the Airbus single aisle aircraft type. The order consists of 15 Airbus A320 and 10 Airbus A320neo, with 5 units expected to be delivered each year between 2014 and 2018. The fleet upgrade program was valued at around $2.13 billion.
By late 2011, Garuda Indonesia was seeking for more used A320s in preparation for the launch of proposed international Citilink services in 2012. In September 2011 the airline announced plans to introduce four more used A320s to enter into service between October 2011 and February 2012. The five A320s are outside of Garuda Indonesia's firm order of 25 A320s announced on 21 June 2011.
In December 2012, Citilink placed an order for 25 ATR 72-600 with options for 25 more. This was Citilink's first direct order to a manufacturer. A direct order for 25 additional A320neo followed in January 2013, bringing up the total order to 35.
Citilink's first A320 arrived in late June 2011 and was painted and readied in Citilink's new livery at the Garuda Maintenance Facility (GMF). The aircraft was configured with 180 seats and is a used aircraft. This first A320 entered into service on 16 September 2011, linking Jakarta with Balikpapan, Banjarmasin and Medan.
Citilink continues to operate ex-Garuda narrow-body aircraft consisting of four Boeing 737-300s and four Boeing 737-400s in addition to the recently commissioned used A320; however, the airline has announced these ageing aircraft are soon to be phased out. The new A320 fleet is intended to allow the airline to complement the existing services to eight cities in Indonesia with plans for new destinations.
In September 2013, Citilink cancelled the plan of operating ATR 72-600 as its parent company Garuda Indonesia took over the order citing commercial reasons.
As of 1 October 2017, Citilink now operate a full Airbus A320ceo & A320neo fleet, with 8 737 classic aircraft in storage. As of the date, they operate 49 Airbus A320 aircraft including 45 A320ceo and 4 A320neo aircraft.
Services
Cabin
Citilink cabin has 180 seats. Seats on row 1-5, 12 & 14 is named green seat, other is named standard seat. Passengers want to book or requesting green seat during booking or web check in must pay 100.000 IDR (row 1, 12 & 14) and 80.000 IDR (row 2-5), while passengers want to book or requesting standard seat during booking or web check in must pay 60.000 IDR (row 6-11) and 40.000 IDR (row 15-31).
Ticket and passengers service charge
Since 2 December 2013, Citilink tickets can be bought at Citilink stall in 47 Carrefour stores spread in Greater Jakarta, Bandung, Medan, Palembang, Semarang, Surabaya, Yogyakarta, Denpasar and Makassar.
Initially 1 February 2014, all tickets for departing from airports which are managed by Angkasa Pura I and II include a passengers' service charge (airport tax) for passengers' conveniences.
Accidents and incidents
Citilink Flight 800 incident
On 28 December 2016, a video taken by a passenger aboard Citilink Flight 800, a flight from Surabaya Juanda International Airport to Jakarta Soekarno-Hatta International Airport went viral after it purportedly showed a drunk pilot making a "bizarre announcement" before its take off roll. Several passengers immediately reported the incident to the airline's headquarters. The crew of the flight quickly removed the drunk pilot from the cockpit. Due to the incident, the flight was delayed for an hour.
Citilink immediately took action by firing the pilot involved in the incident and issuing letters of apology to affected passengers. As the video went viral, the incident brought negative scrutiny on the already reeling Indonesian aviation industry, sparking massive public outcry. The incident was widely reported in the media, with several international news organizations covering the incident. The Indonesian Transport Ministry apologized publicly to the Indonesian people due to the incident. The ministry later added that the pilot had undergone drug testing, conducted by the Indonesian National Narcotic Agency.
Another video, captured from cameras at the airport security checkpoint, later surfaced and went viral. The video showed the drunk pilot becoming jittery and even nearly losing his balance during the security check. Police investigated the video, resulting in the Indonesian Transport Ministry sending Citilink their very first warning.
In the aftermath of the incident, the CEO of Citilink, Albert Burhan, resigned. The operational director of Citilink, Hadinoto Soedigno, also resigned in response to the incident. Indonesian Transport Minister Budi Karya praised their actions due to the incident, stating that they were "very gentle".
See also
- Garuda Indonesia
- List of airlines of Indonesia
- List of airports in Indonesia
- Aviation in Indonesia
- Transport in Indonesia
References
External links
- (in Indonesian) (in English) Official website
Source of the article : Wikipedia
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